Google is planning to shut down Hangouts for consumers by 2020

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Google will reportedly kill off its Hangouts chat app in 2020. The writing has been on the wall for a little while, but now the clock really is ticking. Realtime Comms product lead for Google's G Suite - including Hangouts Meet and Chat, and Google Voice - Scott Johnston pushed back at the report, arguing that "No decisions made about when Hangouts will be shut down". If the report is correct, 2019 will be the previous year in which consumers are able to use Google Hangouts - but Google already has chat alternatives available.

Fast forward to April of this year, Google announced its new "Chat" features for Android Messages as its next big project for finally delivering a messaging service that can compete with Apple's iMessage. The Google+ Hangouts was also deprecated when Google Hangouts arrived, having been a video-focused service that was part of the ill-fated social network. Instead, Hangouts users will be transitioned to Hangouts Chat and Hangouts Meet.

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For those unaware, Google Hangouts is a communication platform that was launched by the company in 2013 as a successor to Google Talk (Gchat).

Users complain about bugs and slow performance; it seems likely that Google won't address these concerns anymore if the rumor is true. Google never revealed the total number of Hangouts users though. Google's new messaging effort Chat won't take off before 2019, and that is probably the main reason why the consumer version of Hangouts is retired in 2020 and not in 2019. Indeed, he suggest that existing user will be migrated to the other services Google offers. What is a suitable alternative?

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