Robertson says that she has no business information for Cotten's company or its affiliates and that all she has is the laptop that likely contains the information they need to unlock Quadriga's cold storage system.
The exchange has been attempting to address major problems with liquidity after the reported death of the CEO, who appears to have died with the access codes to 115,000 wallets that supposedly hold some United States dollars 190 million, rendering the wallets inaccessible.
According to the company, founder Gerald Cotten, 30, died in India while doing philanthropic work in December 2018.
'Unfortunately, these efforts have not been successful, ' the company wrote.
DAN KITWOOD GETTYAs customers panicked and tried to withdraw their funds QuadrigaCX went off the grid
The countrys largest cryptocurrency exchange, QuadrigaCX, owes its customers about $190 million in cryptocurrency and cash. A technical expert they hired hasn't been able to bypass the encryption, she said.
Users have very little recourse to recover those funds, said Christine Duhaime, a lawyer and founder of the Digital Finance Institute. "Despite repeated and dilligent searches, I have not been able to find them written down anywhere".
"I do not know the password or recovery key".
Ironically, it appears that Cotten's worries about security - understandable given the high-profile hacks that have bedeviled other exchanges - led to the locking away of all that crypto.
The company is also investigating whether some of the cryptocurrency could be secured on other exchanges, according to court files.
According to Robertson, Cotton alone managed the users' money and kept the main part of the cryptocurrency in "cold wallets". Thus, she tried to dispel the suspicion of some Quadriga users who suggested that Cotton could fake his death in order to steal customer money.
The $190 million worth of cryptocurrencies are now locked away, majority in cold wallets in order to protect them from hackers, and Cotton was the only person who possessed the password to all of them.More news: Unai Emery admits Arsenal are underdogs for Premier League top four
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